Fix response exports so they don't include cleared responses!
I don't see this as a "new idea". Instead, it is a serious flaw with your system.
When I export responses, I reasonably expect that the output will not include responses that have already been cleared.
However, Eric (from your support team) told me that the plan we're on doesn't include archiving functionality, so exported responses will include all cumulative responses since the survey was created.
This is horrible, as it basically allows me to export invalid data from your system.
Making matters worse, the export no longer includes timestamps for the responses, which makes it difficult to decipher which responses are new and which are from prior, cleared surveys.
You need to fix this.
This basically forces us to get on the upgraded plan (is this your intent, since you dropped timestamps from the "Response" export file and include previously cleared responses?). The other alternative forces us to reconstruct every survey anew, even if we already have an existing one that's perfect for our new needs.
Of course, the other solution is to abandon a solution that doesn't protect the integrity of its data for its customers in favor of a competing solution like SurveyMonkey, 1-Click, SharePoint, or MS Teams.
Come on, team...get this fixed!
Joe Palm
shared this idea
Thank you for your feedback! I understand your concern here.
To clarify, Surveys have unique CSV export files because they contain multiple activities within them. We don’t want to hold customer data hostage, so on plans without advanced Reporting, we chose to include previously archived results so as not to punish presenters who cleared their results accidentally — this happens very often. Through research, we found presenters rarely Clear their results multiple times within a short time period. We therefore did not need the full timestamp to the second of each response. We do continue to show “Created at” within the Survey export which includes the Day and Time (to the minute) of each response.
In the long term, we plan on creating a view within the application to show the responses to a Survey instead of exporting the CSV immediately. While this adds another step to export the data, you will be able to see the responses and sort by Run first.