Does Poll Everywhere intend to create an email-alert list for admins that announces performance issues and outages? While the status page is
Does Poll Everywhere intend to create an email-alert list for admins that announces performance issues and outages? While the status page (https://status.polleverywhere.com/) is quite helpful, it would be more helpful to also have an email-alert list for admins when issues like this occur so we can be proactive and contact our users to let them know about these issues. Solely relying on the status page is not ideal since admins will either have to monitor it regularly to keep aware of issues, or, in the lease ideal case, admins will have to check the status page whenever a support issue is reported to ensure that it is not a system-wide issue and then contact users if it is a system-wide issue after it has been reported to us. Ideally, we would like to contact our users about system-wide issues as soon as possible rather than learning about these issues after they report them to us.
I can understand this completely Joe. We subscribe to multiple type lists ourselves. We are currently finishing up a process of changing services for all of our support and email services which has put a pause on introducing more support features until that settles down.
This is definitely something we plan on implementing, I’ll bring this up to the team and see about when and some of the details for how.