Upgrade to the PollEv Presenter app for a more reliable PowerPoint experience
We've changed the way that Poll Everywhere works with PowerPoint to be drastically more reliable. To upgrade:
- Download the PollEv Presenter App for Windows.
- Install the app.
- Open or restart PowerPoint, locate the "Poll Everywhere" ribbon.
- Log in to your account.
- Insert a poll into your slide. Holy smokes! No more white box with an X in the middle! Things are looking up.
- Now start the presentation.
- That's it!
Not ready to upgrade to the PollEv Presenter app?
Please reconsider upgrading to the PollEv Presenter app one more time. We're going to cut all of our customers over to this improved experience on September 1, 2013, so its going to happen sooner or later.
OK, No really - help me troubleshoot the old Flash-based PowerPoint Slides (pre- Sept. 1, 2013)
If you need directions for getting started with downloading polls for use within PowerPoint read the User Guide topic.
Poll Everywhere is compatible with Microsoft PowerPoint ‘97 and newer on Windows. To use PowerPoint on a Mac, check out the Mac Presenter App.
First, some basics:
- Be sure that you’re in PowerPoint’s fullscreen presentation (slide show) mode (shortcut key: F5). Polls do not display in PowerPoint’s slide editing view.
- Polls will not display in "protected view." Be sure to enable editing if prompted to do so when opening the PowerPoint file downloaded from the website.
90% of or users can resolve issue with PowerPoint by following these 3 steps
2. Update your Flash Player by navigating to get.adobe.com/flashplayer
Note: Uncheck any "optional" downloads on this page, as they're not necessary to update your Flash Player.
3. Close and reopen your PowerPoint slideshow and try to load the polls in slide show mode again.
If the 3 steps above didn't fix it, congratulations! You are special and part of the 10%. Look over the list of symptoms below to find further troubleshooting instructions.
Conflicts with PowerPoint Add-Ins
It’s very rare, but some users have reported that the following PowerPoint Add-ins conflict with the Adobe Flash PowerPoint ActiveX control that we use:
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So if you’ve tried everything else above, try temporarily disabling any add-ins. For a quick check to see if this will work, there’s a blanket “disable add-ins (may limit functionality)” checkbox in the PowerPoint Options / Trust Center of PPT.